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Contractor Qualifications

 

In order to help assure quality workmanship and professional delivers of services, PCN contractors are re-screened to meet the following criteria:

  1. Applicable state and local licenses

  2. Insurance levels (See Below)

  3. Minimum 90 day labor warranty

  4. Minimum 1 year parts warranty

  5. Better Business Bureau Complaint Check

  6. A Drug Free workplace (See Below)

  7. Acceptance of the PCN Code of Ethics (See Below)

  8. Acceptance of our Dispute Resolution Procedure (See Below)

If a contractor is able to meet our criteria, the application process begins. After acceptance into the PCN Network, the quality control department monitors the contractor's performance through customer surveys and feedback.  

 

Insurance Levels

 

Contractor shall procure and maintain the following insurance, with carriers acceptable to PCN:

1)      Worker’s Compensation Insurance and Employers’ Liability coverage.

2)      Comprehensive General Liability or Commercial General Liability insurance. 

3)      Comprehensive Automobile Liability insurance.

Drug Free Workplace

 

The contractor will present an affidavit stating that the contractor or contractor’s employees working on PCN projects have been screened for illegal drugs and have had an MVR and background check performed.  Furthermore, should the need arise, proof of such test and checks be made available upon request.

 

 

The PCN Code of Ethics

 

Responsibility to Customers

 

Each contractor on the network will pursue the customer’s legitimate needs and will not place his/her own needs above those of the customer.

 

Each contractor will recommend and install the right equipment, which is sized correctly and will operate safely for the customer, with full disclosure of all risks associated with the use of the equipment.

 

Each contractor will communicate with customers about their experience, equipment performance, operating and maintenance costs, and equipment quality in a forthright, non-deceptive manner.

 

Each contractor is committed to follow-up communication with each customer to insure customer satisfaction.

 

Each contractor will provide prompt, courteous and reliable service, while attempting to perform services at the customer’s convenience, including the initial phone call, setting appointment times, and follow-up visits.

 

Each contractor agrees that if disputes arise, they will make every attempt at correcting the problem. If disputes cannot be resolved, the contractor agrees to follow a prescribed procedure for dispute resolution, which may include mediation or arbitration through the BBB, and agrees to be bound by the findings of the process. 

 

 

Responsibility to Trade/Industry

 

Each contractor will work to improve his or her respective industry by:

  1. Supporting continuous training and skill building for self and staff,

  2. Keeping up with changes and advances in technology,

  3. Reporting all non-licensed or non-permitted work,

  4. Participation in related trade and industry associations.

Professionalism

 

Each contractor on the network will conduct business in such a manner displaying the highest degree of professional behavior bringing credit to his or her trade and industry.  Each contractor will be mindful of the trust placed in them by their customer, and will respect that trust by:

 

  1. Willingly presenting customer references,

  2. Providing customers with a clear, written estimate of cost before work begins and before accepting any payments,

  3. Keeping all customer data confidential,

  4. Conducting business in the appropriate dress and uniform,

  5. Conducting business with the appropriate equipment and tools.

Responsibility to Community

 

Each contractor on the network will respect the community within which they do business by obeying all civil laws and respecting the rights of others.  Each contractor will act in an environmentally friendly manner, working to protect both the internal environment of each customer and the surrounding community.  Each contractor will comply with all health and safety standards.

 

 

Dispute Resolution Procedure

 

Dispute Resolution (DR) is a term used to encompass many different techniques for resolving conflicts. Better Business Bureau DR is informal, low cost, and user-friendly.

 

In conciliation, the BBB collects information from both parties to a dispute and works to encourage open communication between them. BBB staff can effectively present the customer's views to the business and offer the business' viewpoint to the customer in a neutral way.  Many disputes can be ended simply and quickly this way.

 

In mediation, a professionally trained mediator helps the parties to work out their own mutually agreeable solution to the dispute. Mediation is confidential, effective, and can offer win/win solutions to difficult problems.

 

In arbitration, parties state their views, offer evidence at an arbitration hearing, and agree to let an impartial, professionally trained arbitrator make a decision that will end the dispute.

 

Individual BBBs operate dispute resolution programs for companies and customers in their service areas. Over 100 Bureaus participate in BBB Care, a standardized dispute settlement program coordinated by the BBB.

 

 

 

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